UCaaS & CCaaS
UCaaS Solutions
All-in-one Unified Communications
Unified communications as a service (UCaaS) supports the same functions as its premises-based unified communications (UC) counterpart. The main difference is UCaaS adheres to a cloud service delivery model. This results in the benefits of moving your communications costs away from cap ex and fully into op ex also eliminating the huge up front investment in equipment and infrastructure.
CCaaS Solutions
Contact Center as a Service can be one of the most powerful and cost effective ways to make customer service faster and communication better. It’s much more than an outsourced call center; its an advanced all-in-one customer interaction solution.
UCaaS and CCaaS Solutions Options
Cloud delivery model that offers a variety of communication and collaboration applications and services.
Voice & Telephony
Goodbye PBX, onsite hardware and the pain of phone system management. Hello easy simple talking, no matter where you are.
Conferencing
Audio/Video and web conferencing at your fingertips, integrated with your voice & telephony systems. On the go or in the office, you’ll be ready.
Messaging
Cohesive, unified messaging, delivered to all of your devices to ensure you tend to the important things immediately, and the rest when you it makes sense.
Presence & IM
Instant Message (IM), make video calls, see when your contacts are available, and transfer files, all over multiple devices.
Sales Enablement
Pre-built integrations for leading CRM systems can help enable your sales teams to work smarter and ensure that every customer interaction is documented and handled properly.
Clients
Access multiple communications functions from a consistent interface. Including desktop, browser & clients embedded within business applications.
Smart Dialer
Proactive smart dialer systems generate more revenue and fewer hang-ups. This gives sales teams a leg up on attaining quota and making connection with more prospects daily.
Communication Enabled Apps
Apps with integrated communications functions including admin tools, collaboration, contact center and notification apps.
Intelligent Routing
Routing calls intelligently by leveraging data from your IVR, CRM and other sources to deliver great customer experiences according to your unique business needs means increased productivity and profits.
"The Tier4 team’s vast knowledge of the industry, practices and knowledge of going rates was vital throughout the selection process. "
–VP, Infrastructure and Field Operations, Newell Brands